Sportsales4u – Terms and Conditions
Welcome to our terms and conditions of sale and delivery.
These terms and conditions apply to customers located within the EU (“EU Customers“) and customers located outside of the EU (“ROW Customers“) who access the Sportsales4u.store (“Website“). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.
These are the terms and conditions of Sportsales4u (“Sportsales4u”)
If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
How to order
- Select the goods you require from the Website and click ‘Buy Now’;
- Choose the quantity of goods you wish to purchase from Sportsales4u (the default will be one (1) unit). Please note that a limit is set to ninety nine (99) units per item. To order quantities greater than 99 units per item, please contact firstname.lastname@example.org who will be able to assist you with your order;
- Review your bag making sure all specifications such as size and colour fit your requirements, then click ” Checkout”;
- If you are a new user you will need to enter an email address and create a user name and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address;
- 6. You will then proceed to the secure payment page where you may select the payment type and complete your order. Your payment will be collected from you by Sportsales4u.store. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.
By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.
How the contract for the goods is formed between you and Sportsales4u
After placing your order you will receive an automated acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Sportsales4u. You will receive an email confirming that Sportsales4u has accepted your order when your order has been processed and is ready for delivery by Sportsales4u.
Once Sportsales4u accepts your order, a contract to purchase the goods from Sportsales4u takes effect between you and Sportsales4u.
The contract to sell goods to you only relates to those goods listed in the confirmation email.
You will not be charged before your order has been processed and is ready for delivery. However, upon receipt of your order, Sportsales4u will create an authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order but this will not be realised until your order has been picked and processed in Sportsales4u.store warehouse. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
A description of the main characteristics of goods can be found on the product pages of the Website.
Prices for goods on the Website appear on the product pages and include all applicable taxes.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in Sportsales4u.store Greece retail stores, catalogues or elsewhere.
The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.
Sportsales4u is under no obligation to sell incorrectly priced goods to you at the incorrect price.
Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.
Any goods showing ex display on the image are heavily marked down in price to clear. They may have been a display model in a Sportsales4u.store Greece store and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks.
Data protection and privacy
The Sportsales4u Group takes appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards.
During your visit to the Website, the Sportsales4u Group may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. The Sportsales4u Group only keeps your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to.
Ordinarily the Sportsales4u Group does not have access to your financial information which is securely transferred directly to their card processing agents who process it on the Sportsales4u Group’s instructions.
The Sportsales4u Group’s card processing agents and their couriers are required to maintain the security and confidentially of your personal details, and are required not to retain, share, store or divulge any personal information for any other purposes.
When you register your details on the Website, you have the option to subscribe to future promotions and special offers. You may unsubscribe from this at any time by emailing email@example.com
The Sportsales4u Group will not transfer your information outside the European Economic Area (“EEA“) unless you are a user located outside the EEA in which case it may need to transfer your information to deliver your goods, process payment/refunds, or to send you promotional information you have subscribed to.
The Website can recognise past users by using cookies. Cookies personalise your visits to the Website to meet your individual preferences. You can disable cookies by adjusting your internet settings.
When you supply your information to the Sportsales4u Group you accept the risks associated with the Internet and consent to the Sportsales4u Group processing your information in accordance with this policy and will not hold any member of the Sportsales4u Group responsible for any loss of your information unless it has breached its duty of care to you.
Method of payment
You can use Paypal Secure Checkout and pay by Mastercard, VISA, VISA Debit, VISA Electron, Maestro, PayPal and Gift Cards.. Please ensure if you are using a credit card that you provide the card holder’s name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in $USD and if applicable, your card will be charged according to the exchange rate at that time.
Sportsales4u charges are collected by Sportsales4u Retail undertakes to pass your payment on to Sportsales4u on your behalf.
Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.
Delivery charges will be confirmed to you, before your order is accepted.
If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Customs charges and import duties
If you order goods from our site, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order.
1) Cancelling your online order within the cooling off period
You have 7 days to change your mind from the day after you receive your order.
- a) Can I cancel any item that I order?
You can cancel any item ordered online in accordance with the terms in this section apart from:
- personalised or bespoke items;
- any items that are sealed for health protection or hygiene reasons if you have unsealed them; and
- any items that have been inseparably mixed after delivery.
- b) When do I have to cancel my order by?
Your cancellation period ends 7 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 7 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).
- c) How do I notify you that I want to cancel my order?
You can cancel by sending an email to firstname.lastname@example.org
You need to give Sportsales4u a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.
- d) How do I send my items back?
You must return your items by post no later than 10 days after the day on which you informed Sportsales4u that you would like to cancel your order.
Any returns are at your own risk. For your protection, Sportsales4u recommends that you return your items via registered post.
You must pay for any return delivery costs, except where the wrong item has been sent to you.
The items do not need to be in their original packaging however they must be in a sellable condition.
- e) How much money will be refunded to me?
Sportsales4u.store Retail will refund you in full on Sportsales4u’s behalf for any items you return, but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.
If you are returning all items in your order, Sportsales4u.store Retail will also refund the cost of the initial delivery to you on Sportsales4u’s behalf, but only up to the cost of the standard delivery charge. Sportsales4u.store Retail will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.
Sportsales4u.store Retail will refund you on Sportsales4u’s behalf using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 10 days after the day Sportsales4u receives the items you are returning back from you.
2) Items that are incorrect or require exchange
Please clearly state on the email@example.com the reason for return and whether you require a refund or exchange. Sportsales4u is only able to exchange items for the same product.
Sportsales4u advises that you send items back via registered post.
Personalised items are non-returnable (unless they are defective). Some items are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
The items do not need to be in their original packaging however they must be in a sellable condition, and sent to Sportsales4u at your own cost and risk.
You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Sportsales4u may have a right of action against you for compensation. This applies to all items that are returned.
Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Sportsales4u has received back. If a refund or reimbursement is payable to you, Sportsales4u.store Retail will transfer the money on Sportsales4u’s behalf using the same method originally used by you to pay for your purchase.
Sportsales4u aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with Sportsales4u’s freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 10 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.
3) Defective items
In the unlikely event that you receive a defective product:
(a) If you are a ROW Customer and you return items claiming they are defective, Sportsales4u will examine the returned items and will notify you via e-mail within a reasonable period of time if a refund will be made. Sportsales4u.store Retail will process the refund due to you on Sportsales4u’s behalf as soon as possible and, in any case within thirty (30) days of the day Sportsales4u confirms via e-mail that you are entitled to a refund for defective items.
(b) If you are an EU Customer, you will be entitled to one of the following remedies:
- Tier 1: within 30 days* of receiving the defective item, you can choose to receive either:
- a repair or replacement; or
- a full refund.
- Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item (but not a refund).
- Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:
- keep the defective item and claim a price reduction (the amount of the price reduction will be determined by Sportsales4u depending on what is reasonable in the circumstances); or
- return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).
* The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.
If you think you have received a defective item, please return the items back to Sportsales4u including details where possible of:
- Your Order Number
- Product Code/Product Name
- Details of the fault
- Whether you would prefer a refund or a repair or replacement
Sportsales4u will examine the returned items and notify you of your refund or repair or replacement via e-mail within a reasonable period of time.
Sportsales4u.store Retail will process any refund due to you on Sportsales4u’s behalf as soon as possible and, in any case within fourteen (14) days after the day Sportsales4u confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).
Sportsales4u will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Sportsales4u will not refund any Next Day, Express or other premium component of delivery.
If you have a query about returning goods, please contact firstname.lastname@example.org
Warranty and limitation of our liability
If Sportsales4u fails to comply with these terms and conditions, Sportsales4u shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of Sportsales4u’s failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
Sportsales4u will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.
Nothing in these terms and conditions is intended to exclude or limit Sportsales4u’s liability for:
(a) death or personal injury caused by Sportsales4u’s negligence;
any other matter for which it would be illegal for Sportsales4u to exclude or attempt to exclude its liability.
Whilst the Sportsales4u Group adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.
Nothing in these terms and conditions is intended to affect your statutory rights.
Events outside our control
Sportsales4u will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Sportsales4u’s reasonable control (a “Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Sportsales4u’s reasonable control and includes (without limitation) the following:
(a) Strikes, lock-outs or other industrial action;
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) Impossibility of the use of public or private telecommunications networks; or
(f) The acts, decrees, legislation, regulations or restrictions of any government.
In the event of a Force Majeure Event, Sportsales4u’s performance is deemed to be suspended for the period that the Force Majeure Event continues, and Sportsales4u will have an extension of time for performance for the duration of that period. Sportsales4u will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.
Applicable laws require that some of the information or communications Sportsales4u sends to you should be in writing. By accessing the Website, you accept that communication with Sportsales4u will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Sportsales4u provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Sportsales4u.store Retail , or are used with permission from the owner.
The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.
Sportsales4u takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.
For complaints relating to orders placed through the Website please email email@example.com . To assist Sportsales4u.store Retail in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.
Our right to vary these terms and conditions
Sportsales4u reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Sportsales4u unless:-
- any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
- Sportsales4u notifies you of any changes to these terms and conditions before it accepts your order, in which case Sportsales4u has the right to assume that you have accepted the change to the terms and conditions unless you notify Sportsales4u to the contrary within seven (7) working days of receipt by you of the goods.
Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. Sportsales4u recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers’ instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.
WEEE regulations (applicable in the EU only)
The Waste Electrical and Electronic Equipment (“WEEE“) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Sportsales4u is obliged under this Directive to offer its customers free take-back of their WEEE on a like-for-like basis when you buy from Sportsales4u a new Electrical or Electronic product.
For example, if a customer bought a new battery/stopwatch/pedometer from Sportsales4u, Sportsales4u would accept their old battery/stopwatch/pedometer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to Sportsales4u within 28 days of purchasing their new item.
Governing law and jurisdiction
These terms and conditions shall be subject to English law. If you are a consumer in the EU, you are protected by any overriding mandatory provisions of the law of the country in which you are resident. Nothing in these terms affects your rights as a consumer to rely on such mandatory provisions of local law.