Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, how much it cost and your delivery address. At this time you will also be sent a confirmation by email re-stating the details for your records. This email does not however indicate that your order has been or begun to be processed or a confirmation of contract of purchase.
Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed. We will also inform you of your tracking reference number. By clicking on the tracking reference link you will be taken to the courier’s website where you can see the progress of your delivery.
We ship within 2-3 working days
Your order should be with you in five (5) to ten (14) working days (excludes Weekends and Public/Bank Holidays).
1) Cancelling your online order within the cooling off period
You have 7 days to change your mind from the day after you receive your order.
- a) Can I cancel any item that I order?
You can cancel any item ordered online in accordance with the terms in this section apart from:
- personalised or bespoke items;
- any items that are sealed for health protection or hygiene reasons if you have unsealed them; and
- any items that have been inseparably mixed after delivery.
- b) When do I have to cancel my order by?
Your cancellation period ends 7 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 7 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).
- c) How do I notify you that I want to cancel my order?
You can cancel by sending an email to email@example.com
You need to give Sportsales4u a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.
- d) How do I send my items back?
You must return your items by post no later than 10 days after the day on which you informed Sportsales4u that you would like to cancel your order.
Any returns are at your own risk. For your protection, Sportsales4u recommends that you return your items via registered post.
You must cover any return shipping and handling costs, except where the wrong item has been sent to you.
You can use economy shipping rate as long as the package is traceable (with tracking reference number).
The items do not need to be in their original packaging however they must be in a sellable condition.